Frequently Asked Questions
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over €50 . For orders under €50 , we charge a small shipping fee, which will be displayed at checkout.
What is your return policy?
What is your return policy?
If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund. Please make sure the item is unused and in its original packaging.
What is the estimated delivery time of my order?
What is the estimated delivery time of my order?
We aim to process and ship all orders within 1 business day. Once your order has been shipped, delivery time is typically 1-2 business days.
How can I track my order?
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a track & trace link. This link allows you to track your package in real time.
Can I cancel or change my order after I've placed it?
Can I cancel or change my order after I've placed it?
If your order hasn't been processed yet, we can still cancel or modify it. Please contact us as soon as possible and include your order number. Once the order has been shipped, changes are no longer possible.